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Evidence Guide: ICTTEN4001B - Identify requirements for customer telecommunications equipment

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICTTEN4001B - Identify requirements for customer telecommunications equipment

What evidence can you provide to prove your understanding of each of the following citeria?

Prepare to identify services required

  1. Notify customer to arrange access to site and identify customer equipment
  2. Assess site specific safety requirements and enterprise occupational health and safety (OHS) processes and procedures
  3. Notify customer to arrange access to the site and discuss customer requirements
  4. Confirm details of types and models of existing and proposed customer equipment
  5. Establish intended uses of customer’s equipment to assist in identifying cabling requirements
  6. Establish required cabling requirements with customer and make alternate recommendations
  7. Locate existing facilities and systems including network facilities
  8. Verify building construction to confirm accessibility
  9. Utilise existing floor plans where available and integrate into subsequent documentation
  10. Notify customer where physical location may incur additional cost
  11. Prepare a report on required services
Notify customer to arrange access to site and identify customer equipment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess site specific safety requirements and enterprise occupational health and safety (OHS) processes and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Notify customer to arrange access to the site and discuss customer requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm details of types and models of existing and proposed customer equipment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish intended uses of customer’s equipment to assist in identifying cabling requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish required cabling requirements with customer and make alternate recommendations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Locate existing facilities and systems including network facilities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Verify building construction to confirm accessibility

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Utilise existing floor plans where available and integrate into subsequent documentation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Notify customer where physical location may incur additional cost

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare a report on required services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish availability of and access to existing cabling

  1. Calculate capacity of existing cabling against proposed usage to ensure appropriate decisions are taken on extent of new cabling required
  2. Inspect cabling to ensure compliance with ACMA regulations, relevant legislation, codes, regulations and standards
  3. Prepare a report on cabling infrastructure and equipment to meet customer requirements
Calculate capacity of existing cabling against proposed usage to ensure appropriate decisions are taken on extent of new cabling required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Inspect cabling to ensure compliance with ACMA regulations, relevant legislation, codes, regulations and standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare a report on cabling infrastructure and equipment to meet customer requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete required reports and documentation

  1. Complete all required documents promptly and accurately according to company policy
  2. Obtain customer confirmation of documented requirements where required
  3. Distribute relevant documentation promptly to required parties
  4. Obtain sign off from customer
Complete all required documents promptly and accurately according to company policy

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain customer confirmation of documented requirements where required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Distribute relevant documentation promptly to required parties

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain sign off from customer

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

identify services required and availability and access to existing cabling

identify locations of equipment and placement of cables on support structures and building faces for both internal and external locations for service delivery

complete required reports and documentation including order forms, services checklists and quotation forms.

Context of, and specific resources for assessment

Assessment must ensure:

sites on which telecommunications installations can be conducted

relevant databases, licensing requirements and other site-related documentation.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

review of a hands-on project completed by the candidate

review of an oral and written report with completed documentation

direct observation of the candidate identifying requirements for customer’s telecommunications equipment.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

ICTCBL2017B Alter services to existing cable system.

Aboriginal people and other people from a non-English speaking background may have second language issues.

Access must be provided to appropriate learning and assessment support when required.

Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.

Where applicable, physical resources should include equipment modified for people with special needs.

Required Skills and Knowledge

Required skills

communication skills to liaise with internal and external personnel on technical and operational matters

literacy skills to:

interpret technical documentation, such as equipment manuals and specifications

read and interpret drawings related to customer’s telecommunications equipment

write reports

numeracy skills to calculate capacity of existing cabling

planning and organisational skills to organise and maintain equipment

problem solving skills to solve equipment and logistics problems

task management skills to work systematically with required attention to detail and adherence to all safety requirements

technical skills to:

establish cabling requirements

inspect cabling.

Required knowledge

features and operating requirements of test equipment

legislation, codes of practice and other formal agreements that impact on the work activity

manufacturer’s requirements for safe operation of equipment

specific OHS requirements relating to the activity and site conditions

typical issues and challenges that occur on site.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Customer equipment may include:

bandwidth managers

computer network

digital subscriber line (DSL):

asymmetric DSL (ADSL)

digital broadcasting

computer telephony integration CTI) technologies

modems

network equipment

private automatic branch exchange (PABX)

pay TV and satellite TV installations

radio frequency (RF) equipment

security panels and equipment

single line telephones

telephone systems

video.

Customer requirements may cover:

an existing builder’s or electrical contractor’s schedule

cable

connectors

cost per cable length installed per outlet

equipment types:

bandwidth managers

data

DSL

ADSL

ADSL2

digital broadcasting

CTI

modems

network equipment

PABX

RF equipment

single line telephones

telephone systems

video

frames

requirements for:

equipment

labour

materials

other resources

timeframes

scope of works

support system.

Intended uses of customer’s equipment may include:

bandwidth management

future needs

interface types

integrated services digital network (ISDN) application

location

primary rate access

services required

speed

telephone distribution

video distribution.

Cabling requirements must include:

cost estimates, speed, response time, capacity and compatibility of proposed cabling installation

ACMA approved cabling products

cable compliant with appropriate ACMA technical standard requirements:

aerial

Category 5, 6, 6A, 7 or 7A

shielded twisted pairs (STP)

underground

UTP

customer premises telecommunications cabling includes any area under the control of the customer as distinct from areas controlled by a network carrier.

Facilities may be:

associated with network:

business links

call barring

call diversion

city links

data links

dial tone

easy call

incoming lines only

least cost routing

metering

rotary dialling.

Documentation may include:

order forms

quotation forms

services checklists.

Relevant legislation, codes, regulations and standards include:

Australian Communications Industry Forum (ACIF) standards and codes

AS Communications Cabling Manual (CCM) Volume 1

AS/NZS 3000:2007

AS/NZS 3080:2003

AS/NZS 3084:2003

AS/NZS 3085.1:2004

AS/NZS IEC 61935.1:2006

AS/NZS IEC 61935.2:2006

AS/NZS ISO/IEC 14763.3:2007

AS/NZS ISO/IEC 15018:2005

AS/NZS ISO/IEC 24702:2007

Australian building codes and regulations

cabling security codes and regulations

fire regulations

industry standards may include regulated or industry codes of practice and include appropriate ACMA technical standards

mining legislation

noise abatement and heritage legislation

OHS

technical standards AS/ACIF S008:2006 and AS/ACIF S009:2006

Trade Practices Act.